Online Banking FAQs

Any Questions?

We want to make your Online Banking experience as easy and convenient as possible. If you have a problem or question, please contact any Central Progressive Bank branch or our CPB Data Processing Center. The phone number for the CPB Data Processing Center is 1-985-882-2269 and the e-mail address is ebanking@cpb.com.

Online Banking FAQ's

Bill Payment FAQ's

Security FAQ's

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Online Banking FAQ's

Q. What happens if I forget my Online Banking PIN?
A. You are allowed 3 attempts to enter your PIN. If unsuccessful after the 3rd attempt, you will be locked out of Online Banking, until you contact us. Immediate access may be regained by calling the CPB Data Processing Center at 1-985-882-2269
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Q. What happens if I don't log off the system?
A. Online Banking has a 10 minute time-out feature. If you are logged in for 10 consecutive minutes without using Online Banking, you will have to log in again to resume banking.
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Q. Can I download my bank account information into my financial software package?
A. Yes. Most software packages allow you to download account information from Online Banking. Once enrolled with Online Banking, link to the "Help" function to obtain step by step directions for downloading. However, please be aware that each software package is different, depending on the version and the format chosen for download. If you are required additional software support, we strongly encourage you to contact the manufacturer.
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Bill Payment FAQ's

Q. How do I add optional Bill Payment service if I did not select it when I applied for Online Banking?
A. Bill Pay is now a free option available to all online banking customers. Once you have logged onto your online banking account simply click on the link that is marked "Bill Pay"
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Q. How much does Online Bill Paying cost and when will I be charged for the service?
A. Central Progressive Bank offers FREE Bill Pay to all customers who sign up for our free online banking service.
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Q. When and how are bill payments processed?
A. Scheduled payments are processed Sunday through Saturday at 12:00 AM (EST). Payments will be processed the evening before they are scheduled and sent the morning of the requested processing date.

If the payment is by check, the check is mailed the following morning. Please note, it generally takes 5-7 business days for the check to be mailed and processed. Please consider adjusting the payment date to account for this.

Electronic payments also go out the morning after the payment is processed. Since electronic payments are processed through the Federal Reserve, we can't guarantee when the payments will be deducted from your account. However, this process generally takes two days.
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Q. Are payments processed on holidays?
A. Payments are not processed the night before a holiday, instead they are processed the night of the holiday. Using Thanksgiving as an example, payments would be processed on Thursday night rather than Wednesday night.
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Q. Whom can I pay with Bill Payment?
A. You can pay anyone in the United States. The only restriction is that you cannot pay any government agencies.
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Security FAQ's

Q. What if I lose my CPB Debit Card or my CPB Visa Card
A. If you think you may have lost your CPB debit card or your CPB VISA card you need to contact one of the following two numbers AS SOON AS POSSIBLE: For a lost or stolen CPB DEBIT CARD : 1-800-528-2273. For a lost or stolen CPB VISA CARD : 1-800-847-2911. To get a new card re-issued and re-sent to you, contact the CPB card services department at (985)882-2269.
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Q. I am considering opening an account with Internet access. What type of security do you offer?
A. Central Progressive Bank uses many lines of defense including encryption, automatic sign-off, and firewalls to protect your account information. So whether you are enrolling online for Internet Banking, transferring money or paying your bills, you can depend on your accounts and your account information being safe.
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Q. What can I do to protect my accounts and personal information while I'm banking online?
A. Central Progressive Bank takes extra measures to keep your accounts and personal information secure, but you also play a role in maintaining the security of your banking information. Following are a few steps that you can take to ensure the integrity of your Online Banking.

Memorize your password
Your online password authenticates you when you begin an online session. You should memorize this password and never write it down anywhere or reveal it to anyone.

Change your password regularly
It's important to change your password regularly, which you can easily do when you begin an Online Banking session.

Remember to sign off
You may not always be at your own computer when you bank online. Therefore, it's important to sign off when you're finished banking. If you forget to do so, Central Progressive Bank will automatically sign you off after 10 minutes of inactivity.
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Q. What security measures are taken to prevent sensitive information from being intercepted online?
A. All Central Progressive Bank Online Banking sessions are encrypted. This means that your password and all information relating to you and your accounts have been set up with stringent security standards providing a safe means for you to bank at home.
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